Terms and Conditions

TERMS AND CONDITIONS Of  Stylish Rocks

  1. In general

By accessing or ordering on the website of our website ( www.stylishrocks.com ), the customer agrees to be bound by these Terms General and states that he has read and understood them. Stylishrocks.com reserves the right, in its sole discretion, modify or change these terms and conditions at any time. It is the customer’s responsibility to regularly consult the Terms General to keep abreast of any changes. Products sold benefits and services described on the Site at the time of sale. Product specifications and photos are indicative only.

By placing an order, you certify that you have read and accepted the terms and conditions.

  1. Prices

The catalog prices appearing on this website are quoted in Swiss francs, net amounts including VAT.

Shipping fees are also included in the sale price.

The sale price, as well as all possible costs, are indicated in the synthesis of the customer order and are subject to approval before confirming each order.

  1. Customs fees :

These additional costs are the sole responsibility of the recipient, and the recipient recognizes to be informed when ordering. These taxes are not in any case entitled to a discount, a refund or a de-taxing.
Customs taxes depend on the country of the customer, the money paid as customs tax does not come back to Stylish Rocks but is a customs tax.

  1. An availability & Size

The Stylishrocks.com delivery commitment is void in case of failure or non-compliance with lead times from its suppliers, and to the extent that this unavailability is not due to Stylishrocks.com.

In case of unavailability of a product, Stylishrocks.com will inform the customer of such unavailability to the best of their ability as soon as possible.

The bracelets are handmade, so the size provided in the size guide may differ slightly.

  1. Payment

Payment methods accepted: Paypal, Credit cards (Visa, MasterCard, or American Express credit card).

  1. Delivery and transport

Products are sent to the delivery address given by the customer during the order process. Stylishrocks.com delivers its products worldwide.

The bracelets are sent from our production store (China). The delivery, therefore, depends on the customer’s country.

In the event that an order requires several deliveries, the shipping and transport are charged to the customer once per order.

In case of delay by the carrier responsible, Stylishrocks.com will not be held liable for any reason whatsoever. Consequently, no claims against Stylishrocks.com of any nature whatsoever may be made.

In case of return for incorrect sizing, the customer will be responsible for all return shipping costs.

TO NOTE :

Stylishrocks.com does not book parcels in postal box and books no goods to a customer or minor under guardianship unless written permission from parents or guardian is received.

  1. Warranty

The guarantee takes effect on the date of delivery of the item. Stylishrocks.com invites the customer to check the condition of the goods delivered without delay to exclude obvious defects in material and workmanship, as well as transport damage. According to the law, the customer is obliged to notify (up to a period of one week after delivery) Stylishrocks.com of defect or abnormality affecting the delivered goods to allow Stylishrocks.com to rectify the complaint. If the customer does not comply with the above two requirements verification of goods and signaling their defects and anomalies, the customer loses the right to the guarantee. The following is not covered under the guarantee: damage due to poor maintenance, non-compliance of the operating instructions, or normal wear and tear.

  1. Access Newsletter Stylishrocks.com

By ordering, contacting us by the contact form, registering to enjoy the 20% discount or the monthly contest on the site of Catherine Schaub (www.stylishrocks.com), the customer agrees to receive information sent by email through the website, including the newsletter, special offers, and promotions.

  1. Intellectual Property

The customer agrees not to use text, images, logos, and other graphics on the site without the written and explicit permission of Stylishrocks.com. This website, in part or in whole, should in no case be reproduced, copied, sold or exploited for commercial purposes without authorization written by officials of Stylishrocks.com.

  1. Data protection

All personal data will be considered confidential. The information required to manage the order will be subject to a data processing and may be communicated to associated companies under the management of the order.

11. Returns & Refunds Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@stylishrocks.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@stylishrocks.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

PRIVACY STATEMENT

Our Privacy Policy has last been updated on 24 May 2018. It governs the privacy terms of our website, located at stylishrocks.com, and the tools we provide you (the “Website” or the “Service”).

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

We do not store customer credit card details nor do we share customer details with any 3rd parties when you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@stylishrocks.com

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Hosting

Our store is hosted on namecheap.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through namecheap’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Paypal

 SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

If you are from the European Economic Area (EEA), Stylish Rocks legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Stylish Rocks may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it’s not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Silver Line aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Silver Line relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@stylishrocks.com.